Contents
1. Who we are
The YachtProvision platform (the "Platform", "Service", "we", "us") is operated by ITForge Ltd, a company registered in England and Wales with registered office at College House, 2nd Floor, 17 King Edwards Road, London, HA4 7AE, United Kingdom, and VAT registration number GB364337490.
You can reach us at contact@itforge.uk.
2. Acceptance of these terms
These Terms of Use, together with our Privacy Policy and Cancellation & Refund Policy, form a binding agreement between you and ITForge Ltd. By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by them. If you do not agree, do not use the Platform.
If you use the Platform on behalf of a company (for example as a supplier or as a vessel's crew or management company), you confirm that you are authorised to bind that company to these terms.
3. The service
YachtProvision is a digital marketplace that connects yacht crews and vessel operators with provisioning suppliers at ports in the regions where the Platform operates. The Platform lets suppliers publish catalogues, lets vessels discover and message suppliers and place orders, facilitates payment through an escrow arrangement, and confirms delivery through a QR-code handover. The ports, currencies, and features available can vary by country.
We are an intermediary marketplace. The contract for the supply of goods or services is concluded directly between the supplier and the ordering vessel. We are not the seller of the goods and are not a party to that supply contract, except where expressly stated for payment processing and escrow.
4. Eligibility & accounts
- You must be at least 18 years old and able to enter into a binding contract.
- Suppliers must be a lawfully registered business in the jurisdiction they select when they sign up. We verify suppliers against that jurisdiction's official business registry where one is available, or by reviewing the registration documents they upload.
- Vessels may be verified against maritime registries before they can place orders.
- You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You are responsible for all activity that occurs under your account.
5. Supplier agreement & platform policy
This section is the Supplier Agreement and Platform Policy that suppliers accept when they register. A supplier account is Ready to Sell once we have approved it and the supplier has finished setting up payouts with our payment provider. Until then, vessels can find the supplier and message them through the Platform, but cannot order or pay through it.
- Maintain an accurate catalogue, including pricing, availability, and delivery options (port collection and/or boat delivery).
- Supply goods and services that match the description, are of satisfactory quality, and comply with all applicable laws, including food-safety, customs, and tax rules.
- Issue valid invoices in compliance with applicable tax requirements.
- Once you are Ready to Sell, keep vessels you met through the Platform on the Platform. Communicate with them, take their orders, and receive their payments through the Platform. Taking payment off-platform, sharing contact details to move the relationship elsewhere, or directing them to order outside the Platform to avoid Platform fees is a material breach of these terms and may result in suspension, withheld payouts, and removal.
- Before you are Ready to Sell, you may deal with vessels directly. You may reply to vessels outside the Platform and agree sales with them yourself. Those sales are solely between you and the vessel: they are not covered by the Platform's escrow, delivery confirmation, invoicing, or refund processes, and we have no responsibility for them. Once your account becomes Ready to Sell, the previous point applies to all further dealings with vessels you met through the Platform.
- These rules do not restrict your dealings with customers you served independently of the Platform before they contacted you through it.
6. Yacht & crew obligations
- Provide accurate vessel, contact, and arrival information.
- Pay for confirmed orders; funds are captured into escrow when an order is placed.
- Confirm delivery honestly via the QR handover, and raise any issues promptly.
- Comply with the Cancellation & Refund Policy, including the platform service fee retained when a vessel cancels its own paid order.
7. Orders & payments
When a vessel places an order, the order amount is captured and held in escrow by our payment provider. The supplier prepares the order, and on delivery the parties complete a QR-code handover. That handover confirms delivery and triggers release of the held funds to the supplier, less any applicable fees.
Payouts are made to the payout account the supplier has set up with our payment provider, in the currency of the supplier's jurisdiction and on the provider's payout schedule. Payment processing, escrow, and payouts are provided by a third-party payment provider subject to its own terms.
8. Fees
Using the Platform as a supplier is free: there is no subscription, listing, or per-order charge to suppliers, and suppliers receive their full quoted price plus any goods tax they charge. The Platform charges the ordering vessel a service fee, currently 15% of the order's goods value, plus any tax due on that fee. A small number of products carry an additional service fee under an agreement with the supplier, which is also charged to the vessel. The total fee is shown to the vessel before it pays. We may change fees on reasonable notice; changes do not affect orders already placed.
9. Acceptable use
You agree not to: use the Platform unlawfully or fraudulently; post false, misleading, or infringing content; attempt to circumvent fees or the escrow process, except for direct dealings permitted under section 5; interfere with or attempt to gain unauthorised access to the Platform; scrape or harvest data; or use the Platform to transmit malware.
10. Intellectual property
The Platform, its software, design, and branding are owned by ITForge Ltd or its licensors and are protected by intellectual-property laws. You may not copy, modify, or create derivative works except as permitted by these terms. Content you upload (such as your catalogue) remains yours, but you grant us a licence to host, display, and distribute it as needed to operate the Platform.
11. Disclaimers & limitation of liability
The Platform is provided "as is" and "as available". As an intermediary, we do not guarantee the quality, safety, legality, or fitness of goods or services supplied by suppliers, nor the conduct of any user. To the maximum extent permitted by law, ITForge Ltd is not liable for indirect, incidental, or consequential losses, or for loss of profit, arising from your use of the Platform. Nothing in these terms excludes liability that cannot be excluded by law, including any mandatory consumer-protection rights.
12. Suspension & termination
You may close your account at any time. We may suspend or terminate access where you breach these terms, where required by law, or to protect the Platform or its users. On termination, listings are deactivated; obligations that by their nature should survive (such as payment for completed orders) continue.
13. Governing law & disputes
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without prejudice to mandatory consumer-protection rules of your country of residence. We update these terms from time to time; the "last updated" date above reflects the current version, and continued use after changes constitutes acceptance.
14. Contact
Questions about these terms? Email contact@itforge.uk or write to ITForge Ltd at College House, 2nd Floor, 17 King Edwards Road, London, HA4 7AE, United Kingdom.